$10 - Standard shipping

$15 - Express shipping

Free - Standard shipping for purchases $200+

Return Eligibility

• Items must be returned within 30 days of the delivery date.
• Items must be unused, unwashed, and in their original condition with all tags and original packaging intact.
• Proof of purchase (order confirmation or receipt) is required for all returns.

Return Process

Step 1: Initiate a Return

• Contact our customer service team at info@swandive.com.au with your order number and reason for return. Please let us know if you are seeking a refund or an exchange and include photos of any damaged items.
• Our team will provide you with return authorization and return instructions.

Step 2: Package Your Return

• Safely pack the item(s) in their original packaging.
• Include a copy of the original receipt or order confirmation.
• Clearly mark the outside of the package with return address.

Step 3: Post Your Return

• Post the package to the address provided by our customer service team - Please note the cost of return postage is not covered by Swan Dive.
• We recommend using a trackable shipping method to ensure your return is received.

Refunds

• Once we receive and inspect your return, we will notify you via email.
• If your return is approved, a refund will be processed to your original payment method within 3-5 business days.
• Please note, only the product cost is refundable. The original postage charges are non-refundable.

Exchanges

• To exchange an item, follow the return process to return the original item and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, we apologise! Please contact our customer service team at info@swandive.com.au within 7 days of delivery.
• Provide photos of the damaged or defective item along with your order number.
• We will arrange for a replacement or refund, including return shipping costs, if applicable.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received.

At Swan Dive, we value your privacy and are committed to protecting your personal data.

Any personal information collected such as your name, email address, used to process your order and communicate with you, is stored securely and we do not share, sell, or trade your personal information with third parties. For any questions or concerns about our privacy practices, please contact us at info@swandive.com.au